Privacy Policy
Your privacy is important to us. Here's how we collect, use, and protect your information.
Last Updated: June 30, 2025
Welcome to CrackWithBuddy.ai ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://crackwithbuddy.ai/ and use our services.
Service Provider Information
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
Personal Information
We may collect personally identifiable information that you voluntarily provide to us, including:
- Account Information: Name, email address, username, password
- Profile Information: Programming experience level, preferred languages, career goals
- Contact Information: Email address for communications
- Payment Information: Billing details (if premium features are used)
Usage Data
We automatically collect certain information when you use our Service:
- Device Information: IP address, browser type, device type, operating system
- Usage Statistics: Pages visited, time spent on pages, click patterns
- Performance Data: Coding session duration, problems attempted, success rates
- Technical Data: Error logs, crash reports, system performance metrics
AI Interaction Data
When you interact with our AI features:
- Coding Submissions: Code you write during practice sessions
- Questions and Responses: Your questions and our AI's responses
- Learning Progress: Performance metrics, areas of improvement, skill assessments
- Conversation History: Chat logs with AI tutors (stored temporarily)
How We Use Your Information
Service Provision
We use your information to:
- Create and manage your account
- Provide personalized AI-powered coding assistance
- Track your learning progress and performance
- Generate customized interview questions and practice sessions
- Provide technical support and customer service
Service Improvement
We analyze usage data to:
- Improve our AI algorithms and recommendations
- Enhance user experience and interface design
- Develop new features and functionalities
- Fix bugs and optimize performance
- Conduct research and analytics
Information Sharing and Disclosure
We Do Not Sell Your Data
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Hosting and Infrastructure: Cloud storage and computing services
- Payment Processing: Secure payment transaction handling
- Analytics: Usage analysis and performance monitoring
- Customer Support: Help desk and communication tools
- AI Services: Third-party AI and machine learning platforms
Data Security
Security Measures
We implement appropriate technical and organizational measures to protect your information:
- Encryption: Data transmission and storage encryption
- Access Controls: Limited access to personal data on a need-to-know basis
- Authentication: Multi-factor authentication for administrative access
- Monitoring: Regular security monitoring and threat detection
- Updates: Regular security updates and patches
Data Retention
We retain your information for as long as:
- Your account remains active
- Necessary to provide our services
- Required by legal obligations
- Needed for legitimate business purposes
Specific Retention Policies
- Account Data: Retained until account deletion
- Usage Analytics: Aggregated data retained indefinitely
- Coding Sessions: Individual sessions retained for 12 months
- Support Communications: Retained for 24 months
- Payment Records: Retained as required by law (typically 7 years)
Your Privacy Rights
Access and Portability
You have the right to:
- Request access to your personal information
- Receive a copy of your data in a portable format
- Review how your information is being used
Deletion
You can request deletion of your personal information by:
- Deleting your account through the platform
- Contacting us directly at support@crackwithbuddy.ai
- Note: Some information may be retained for legal or business purposes
Children's Privacy
Age Restrictions
Our Service is not designed for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you are a parent and believe your child has provided personal information, contact us immediately at support@crackwithbuddy.ai and we will delete the information from our records.
Contact Information
Privacy Questions
Email: support@crackwithbuddy.ai
Website: https://crackwithbuddy.ai/
Response Time: We aim to respond within 48 hours
Data Protection Requests
For data protection requests (access, deletion, correction):
- Email us with "Privacy Request" in the subject line
- Include your account information for verification
- Allow up to 30 days for processing
Effective Date: This Privacy Policy is effective as of June 30, 2025, and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
Version: 1.0